Project Management Excellence

I transform complex challenges into successful projects through strategic planning, innovative solutions, and data-driven decision making.

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About Me

Erika Pazos - Program Manager Headshot

Hello! I'm a seasoned Program Manager with over 20 years of experience leading complex IT initiatives that deliver multimillion-dollar value across global enterprises. My career spans the technology, healthcare, and financial sectors, where I've consistently driven projects to successful completion.

I specialize in managing cross-functional teams, establishing practical project governance frameworks, and implementing data-driven tracking systems that provide real-time insights for informed decision-making.

My passion for continuous improvement has led me to develop innovative project management tools and templates that streamline processes and enhance team productivity. I firmly believe that effective communication and stakeholder engagement are the foundation of successful projects.

Professional Skills

  • Agile & Hybrid Methodologies
  • Risk & Compliance Management
  • Vendor & Contract Management
  • Financial Oversight
  • Strategic Planning
  • Team Mentoring
  • Process Improvement
  • Cross-Functional Leadership

Certifications

Project Management Professional (PMP)

Globally recognized certification demonstrating expertise in leading and directing projects.

Project Management Institute Exp. 2025

PMI-Agile Certified Practitioner (PMI-ACP)

Advanced certification in agile principles, practices, tools, and techniques across multiple methodologies.

Project Management Institute Exp. 2026

AWS Cloud Quest: Cloud Practitioner

Foundational understanding of AWS Cloud services, security, architecture, pricing, and support.

Amazon Web Services Current

Microsoft Azure Fundamentals

Validated knowledge of cloud concepts, Azure services, workloads, security, and governance.

Microsoft Current

Google Cloud Digital Leader

Demonstrated ability to drive digital transformation through cloud technology and business value.

Google Cloud Exp. 2026

Data Engineering Essentials

Foundational knowledge of the core concepts, ecosystem, and life cycle of data engineering.

IBM Current

Understanding Customer Needs

Strategic approaches to identifying and fulfilling customer requirements for business value creation.

Wharton School - UPenn Issued 2023

Computational Thinking

Skills in breaking down complex problems using structured computational thinking frameworks.

Coursera Current

Interpersonal Dynamics Experience

Advanced leadership techniques focusing on interpersonal effectiveness in executive settings.

UC Berkeley Executive Education Current
View Verified Digital Badges

Expertise Areas

My expertise spans multiple disciplines and technologies, enabling me to deliver comprehensive solutions to complex business challenges.

Program Management

Project Management

Expert in both Agile and Waterfall methodologies, with a track record of successful project delivery.

Resource Planning

Skilled in optimizing resource allocation to maximize efficiency and project outcomes.

Risk Management

Expert in identifying, assessing, and mitigating project risks to ensure smooth delivery.

Budget Management

Proven track record of managing project budgets with precision and accountability.

Technical Skills

Data Analysis

Proficient in analyzing project data to extract insights and drive informed decision-making.

Cloud Technologies

Experienced with AWS, Azure, and Google Cloud platforms for implementing scalable solutions.

Process Improvement

Dedicated to continuous improvement through process optimization and innovation.

Leadership & Strategy

Team Leadership

Skilled at building and leading high-performing teams through clear communication and motivation.

Stakeholder Management

Experienced in managing stakeholder expectations and ensuring alignment throughout projects.

Strategic Planning

Adept at developing long-term strategies and roadmaps that align with organizational objectives.

Project Portfolio

Below are some of the successful projects I have managed throughout my career. These represent a selection of key initiatives that demonstrate my expertise in program management, process improvement, and delivering measurable business value.

Data Center Consolidation Program

Program Management Waterfall Cost Optimization

Led a complex data center consolidation initiative that resulted in significant operational efficiencies and cost savings for a major insurance provider.

  • Achieved $240K in annual cost savings by reducing hardware, software licensing, and facility expenses through consolidation and virtualization efforts.
  • Completed migration of 200+ critical systems across multiple business units, utilizing a phased approach and comprehensive dependency mapping to ensure seamless transitions..
  • Maintained zero service disruptions during the migration by implementing high-availability configurations, conducting thorough testing, and executing a well-planned cutover strategy.
View Case Study

Digital Transformation Initiative

Business Agile Cost Optimization Process Improvement

Independently developed and implemented key automation solutions, including automated claims processing, T&M file generation, email communications, and a comprehensive PM tracking dashboard. These initiatives streamlined legacy processes, leading to significant operational efficiency gains and cost savings.

  • Achieved a 65% reduction in processing time by eliminating manual data entry and approval bottlenecks.
  • Saved over 4,000 hours annually by automating routine documentation and reporting tasks.
  • Enhanced data accuracy by 37% through standardized templates and validation controls.
View Case Study

Infrastructure Portfolio Management

Project Portfolio Management Leadership Financial Oversight Cross-Functional Collaboration Process Standardization

Managed a diverse portfolio of over 100+ active projects with TCV of $2M+ globally across multiple disciplines. Led a team of 9 project managers and more than 25 system administrators, ensuring cohesive collaboration across engineering, finance, procurement, and compliance departments. Oversaw financial tracking, vendor contracts, and delivery risks to guarantee projects were completed on time and within budget.

  • Implemented standardized project management methodologies, resulting in an 18% improvement in project delivery rates. Standardization facilitated consistent processes, reduced learning curves, and enhanced overall efficiency.
  • Implemented resource tracking system that increased utilization efficiency by 20%.
  • Developed a comprehensive onboarding program for new project managers, accelerating their integration and productivity. The program included structured training, mentorship, and clear documentation, reducing the time to full productivity.
View Case Study

Executive Reporting & Client Management

Executive Reporting Client Relationship Management Strategic Communication Risk Mitigation

Designed and maintained comprehensive executive dashboards that provided senior leadership with real-time insights into key business metrics, including cost, revenue, gross profit, issues, risks, and overall project status. These dashboards facilitated quicker, data-driven decision-making by consolidating critical information into an accessible format. Conducted quarterly business reviews (QBRs) with client leadership, fostering transparency and trust. These sessions not only highlighted project progress but also identified areas for process improvement and cost optimization, leading to the implementation of strategic changes that enhanced overall efficiency.

  • Strengthened client relationships through proactive communication and reporting.
  • Maintained consistently high customer satisfaction scores throughout engagement.
  • Contributed to the development of best practices in program and project management.
View Case Study

Get In Touch

Email

ecpazos@gmail.com

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